Privacy Policy

1. Information We Collect

When you fill out a lead form, we may collect the following types of information:

• Contact Information: name, email address, phone number, and any other details you voluntarily provide.
• Service Information: details related to your moving needs, such as the origin and destination of your move, the size of your move, and your preferred moving date.

2. How We Use Your Information

The information you provide through Facebook Lead Ads or our website will be used for the following purposes:

• To Provide Services: we use your contact information to reach out, discuss your moving needs, provide quotes, and offer our services.
• Marketing Communications: with your consent, we may send promotional offers, updates, and other communications. You can opt out at any time.
• Improving Our Services: we may use your information to improve our services and customer experience.
• Cookies, Analytics, and Advertising: we use cookies and similar tools to understand how visitors use the site and to measure our ads. See the Cookies, Analytics, and Advertising section below.

3. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the site, understand how visitors use it, and measure our advertising. This includes Google Analytics (Google LLC) for site analytics and the Meta Pixel (Meta Platforms, Inc.) to measure and improve our Facebook and Instagram ads. These tools may collect device and usage data and set cookies. You can control cookies through your browser settings, and you can opt out of Google Analytics with Google's opt-out tools and adjust ad personalization in your Google and Meta account settings. We do not sell your personal information.

4. SMS / Text Messaging

If you provide your phone number and consent, Royalty Moving Systems may contact you by text message about your move, including quotes, scheduling, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchasing any service. Carriers are not liable for delayed or undelivered messages.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with:

• Service Providers: third-party providers who assist us in operating our business, such as customer support, marketing, and IT services.
• Legal Compliance: we may disclose your information if required by law or in response to legal requests, such as a court order or subpoena.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is completely secure.

7. Your Rights

You have the right to:

• Access and Correction: request access to the personal information we hold about you and request corrections if necessary.
• Opt-Out: withdraw your consent to receive marketing communications at any time by following the opt-out instructions in our communications.
• Deletion: request the deletion of your personal information, subject to legal and contractual obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.